1. Refund Eligibility
Refunds are available for bookings cancelled at least 48 hours before check-in date, unless otherwise stated in the booking terms.
2. Advance Payments
If you paid an advance, refunds will be processed to the original payment method within 5-7 business days after approval.
3. Non-Refundable Cases
No-shows, cancellations within 24 hours of check-in, and bookings marked as non-refundable are not eligible for refunds.
4. Hotel-Initiated Cancellations
If a hotel cancels your booking, you will receive a full refund automatically.
5. How to Request
Contact our support team via the Help Center or email support@hotelbidbd.com with your booking code.